#290Sie haben in Deutschland einen Fernseher gekauft. Zu Hause packen Sie den Fernseher aus, doch er funktioniert nicht. Der Fernseher ist kaputt. Was können Sie machen?
You have bought a television in Germany. At home, you unpack the television, but it does not work. The television is broken. What can you do?
Quick Controls
The correct answer is:
complain about the television
den Fernseher reklamieren
Independent study resource, not a BAMF website. Translations are study aids; the exam is in German.
Quick explanation
You can return a broken television under a complaint (reklamieren).
Why is this correct?
When you buy something, you have a legal right to goods free of defects (statutory warranty).
Background
If a new product is broken, the seller must repair it or replace it with a new one. This is called subsequent performance. The statutory warranty lasts two years from purchase. In the first year it is presumed that the defect already existed at the time of purchase. If the repair does not work, you can reduce the purchase price or withdraw from the contract and get your money back. It is best to go to the shop with the receipt. For online purchases you also have a 14-day right of withdrawal.
Why are the other answers wrong?
Reporting it to the police is not necessary – it is not a crime. Simply swapping the device in the shop without asking is not allowed. A guarantee is a voluntary promise by the manufacturer; extending it does not repair the TV.
Memory tip
Bought broken → complain (two-year statutory warranty).
Legal basis: Sec. 437 Civil Code (BGB) ↗
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